The takedown process typically takes around 3-7 days. Due to the high volume of albums received daily from various record labels and music distributors, we recommend sending the takedown notice at least 7 days before the scheduled removal date to ensure a smooth process. If you have any questions regarding the takedown process, please contact us at content-upload@kkbox.com.
If you find that your music has not been taken down after the specified removal date, please send the following information to content-upload@kkbox.com. We will assist you in tracking the takedown status.
- UPC
- Artist name & Album title
- Expected takedown date and territories
- Batch ID (recommended to provide)
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